Privacy policy

Privacy Policy

Claire Francoise Group Pty Ltd ABN 29 132 054 552 and its related entities (“Claire Francoise Group”/“we”/“us”/“our”) recognise the critical role of privacy and are committed to handling your personal information responsibly and in line with applicable privacy laws.

This policy outlines how we gather, use, store and share information when you interact with us through our digital platforms, including saintclaire.com and any other online properties we operate.

By engaging with our websites or purchasing our products, you acknowledge that you understand and accept this policy. If you have any questions, email us at hello@saintclaire.com

Information We Collect

The information we collect depends on how you interact with us. You may provide details directly through our customer support channels or our online platforms.

Account Details

When creating an account, subscribing to communications, updating your profile or completing a purchase, you may provide personal information such as your name, postal address, email address and phone number. For example, we capture delivery information during checkout.

Content You Submit

We collect information you submit via our websites, including product reviews, survey responses, feedback, and participation in promotions, activities or events. We also analyse how you engage with our site—pages viewed, content interactions, videos watched and products browsed.

Payment Information

Through secure payment partners (e.g., PayPal), we collect details required to process your purchase such as billing information and payment card data.

Device and Connection Data

We collect information about the device you use to access our digital platforms, such as your operating system, browser type, IP address, browsing activity and device identifiers. This helps us tailor your experience, including presenting content relevant to your region.

Customer Support Information

If you contact our support team, we collect the information you provide, including your contact details, issue description and any documents or attachments submitted.

Third‑Party Partners

We may receive additional information about your engagement with our ads or services from external partners such as analytics, research or advertising providers.

How We Use Your Information

How we use your information varies depending on how you interact with our digital assets.

Delivering Products and Personalising Experience

We use your information to process orders, verify your identity, provide customer service, operate our websites and tailor your experience. For example, we may customise content based on your browsing or purchase activity.

Improvement, Research and Development

We continually refine our products, services and website. Feedback, behaviour patterns and analytic insights help us improve functionality, performance and customer experience.

Communications

We may contact you regarding orders, account activity, delivery updates and service‑related information. These communications may be legally required (e.g., invoices).

Marketing and Promotions

We use your details and usage patterns to send marketing offers or personalised promotions via email or via targeted advertising on third‑party platforms. You can opt out of these communications at any time.

Text Messaging Service

By subscribing to our text message service, you agree to receive recurring service‑related and promotional messages to the mobile number provided. You do not need to opt in to complete purchases, and standard message rates may apply. You can unsubscribe anytime by texting STOP.

Customer Support

We use information you provide to resolve issues, answer questions and support your use of our products and services.

Security and Fraud Prevention

We monitor activity to detect possible security threats, ensure account integrity and prevent suspicious activity on our digital platforms.

Legal and Regulatory Compliance

We may use your information as required for legal claims, regulatory compliance, audits, investigations or business transactions such as mergers or acquisitions.

With Your Consent

Where you’ve provided explicit consent—for example, to feature a testimonial—we will use your information for that specified purpose.

How We Share Your Information

We share information only with trusted third parties who support our operations. We do not sell your personal information.

Service Providers

Third‑party providers may assist with hosting, infrastructure, payments, analytics and other services. They access only the information necessary and operate under confidentiality obligations.

Third‑Party Apps

Occasionally, we integrate third‑party tools to enhance your experience. These apps may access limited information, and we review their privacy terms before use.

External Links

Our websites may link to external sites with their own privacy policies. Information you provide on those sites is governed by their policies, not ours.

With Your Approval

If you provide consent, we may share your information for specific purposes such as publishing testimonials. You may withdraw consent at any time.

Legal Requirements

We may disclose information if required to meet legal obligations, enforce our terms, protect safety or respond to urgent threats.

How We Store Your Information

We use reliable hosting providers in Australia and the United States. While we implement strong protective measures, no system is completely secure. Once your information is no longer needed and we have no legal obligation to retain it, we will securely delete it.

Accessing and Updating Your Information

You may update or access certain information through your online account. If you need assistance or cannot update specific details yourself, contact us.

Deleting Your Account

You may request that your account be deleted through your profile settings.

Requesting Restrictions on Use

You may withdraw consent for specific uses, including marketing. During disputes or investigations, we may temporarily restrict data usage until resolved.

Opting Out of Communications

You can unsubscribe from marketing emails via the link included in each message or update your preferences in your account dashboard.

International Transfers

We primarily store data in Australia, but may transfer information to service providers in other countries, including the United States. We take steps to ensure transferred data remains protected.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates may be communicated more prominently.

Questions or Complaints

For concerns or complaints, contact our Privacy Officer at:
Claire Francoise Group Pty Ltd
153C High St, Prahran VIC 3181

We will respond within a reasonable timeframe. Unresolved complaints may be directed to:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
www.oaic.gov.au

Or for New Zealand residents:
PO Box 10 094, Wellington 6143
Phone: 0800 803 909
www.privacy.org.nz
Cookies and Tracking Technologies

We and selected partners use cookies and similar technologies to deliver functionality, analyse performance and recognise you across devices.

Cookie Usage

Cookies may be essential, functional, analytical, social media‑related or used for targeted advertising, depending on your interactions.

Managing Cookies

You can adjust your browser settings to block or manage cookies, though doing so may limit functionality on our digital platforms.